Parobek Plumbing & Air

Dispatcher Job Description

Responsibilities and Key Competencies

We are seeking an experienced Dispatcher to join our team and play a vital role in managing service operations and customer relations. The ideal candidate will possess strong organizational skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.  MUST HAVE PRIOR DISPATCHING EXPERIENCE TO BE CONSIDERED.

Key Responsibilities

• Gain a thorough understanding of the business and learn to effectively prioritize customer calls with the highest urgency.
• Deliver a quality customer experience by communicating detailed and accurate information to field technicians.
• Document and report service calls efficiently.
• Engage in ongoing training to support your professional growth and development.
• Provide timely updates to customers regarding technician progress throughout the day.
• Convert inbound customer inquiries into scheduled service appointments.
• Present call scripts with clarity, authenticity, and professionalism.
• Address customer requests, resolve issues promptly, and consistently promote the brand image.
• Demonstrate professionalism and cultivate strong customer relationships to encourage repeat business.
• Participate in training initiatives to increase booked calls and enhance outbound calling skills.
• Follow company procedures for prompt and favorable resolution of customer complaints.
• Maintain and update the customer database, ensuring all information is complete and accurate.
• Collaborate effectively as part of a team.
• Build rapport with customers to recommend appropriate products and services.
• Develop and maintain strategic client relationships, including negotiating and closing deals.
• Recover lost sales opportunities from technicians’ invoices and representatives’ proposals.
• Acquire in-depth knowledge of the market area and understand customer needs.
• Contribute to the establishment of ambitious sales plans and propose potential business expansions.
• Perform additional duties as assigned.

Qualifications

Full Time positions consist of weekdays and weekends.  We are open from 7 a.m. to 7 p.m. seven days a week.  Shifts will vary.

• Must have prior dispatching experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize in a dynamic environment.
• Customer service experience is preferred.
• Proficient in using scheduling software and maintaining databases.
• Sales experience and a proactive approach to client engagement are a plus.
• Demonstrated ability to work collaboratively within a team.
• Commitment to ongoing professional development and training.
• Knowledge of Service Titan Program a plus.

If you are an enthusiastic and reliable individual with a passion for customer service and operational efficiency, we encourage you to apply for this exciting Dispatcher opportunity.

•  Starting pay depends on experience.

What we offer

• Our top performers are among the highest paid in Bastrop County. 
• Medical Insurance, Dental and Vision -- we pay 100% for you.
• New technology, and access to integrated software. 
• 401k Plan with a company match up to 4%.
• Free gym membership.
• Two weeks paid Vacation.
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Parobek Plumbing and Air Conditioning, LLC.

 Learn more about us:

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Parobek by visiting www.parobekplumbing.com.

Equal Opportunity Employer